UltraFlex Donut Dog Toy

We offer both local and international shipping.

All local orders within Singapore are shipped via SingPost. For international orders, we ship via DHL, FedEx, or SF Express, depending on the destination and delivery arrangement.

Orders are typically processed within 1–3 working days, excluding weekends and public holidays. During launches, promotions, or peak periods, processing may take slightly longer.

Delivery timelines will vary depending on the destination, courier service, and customs clearance where applicable. Once your order has been dispatched, it will follow the respective courier’s standard delivery schedule.

Shipping charges will be calculated at checkout.

Please ensure your shipping details are entered accurately at the point of purchase, as we are unable to make changes once an order has been shipped.

For any shipping-related enquiries, please contact us at hello@filtrsupply.com.

We want your experience with FILTR Supply to be a good one. If something isn’t right, drop us a message and we’ll do our best to help.

Exchanges

We accept exchanges within 7 days from the date of purchase or delivery.

Items must be:

• unused and in original condition

• returned with original packaging

• accompanied by proof of purchase

Please note that:

• all purchases are strictly non-refundable

• exchanges are subject to stock availability

• sale, promotional, customised, and marked non-returnable items are not eligible

• items damaged through wear and tear, misuse, or improper handling will not be accepted

Defective Items & Warranty

If you receive a defective or incorrect item, please contact us within 7 days with your proof of purchase and clear photos of the issue.

For brands that come with warranty coverage, we will assist you in reaching out to the respective authorised agent or distributor for support.

Contact

For any exchange or warranty matters, please contact us with your order details and photos where applicable.