Terms of Service

Overview

Welcome to FILTR.

These Terms of Service apply to your use of our website, online store, retail services, products, features, tools, and any related services provided by FILTR through our website and physical retail store.

By visiting our website, browsing our online store, placing an order, or using any part of our services, you agree to be bound by these Terms of Service, together with any other policies referenced on our website, including our Privacy Policy, Refund Policy, and Shipping Policy.

If you do not agree to these Terms of Service, please do not use our website or services.

1. About Us

This website and online store are operated by FILTR.

Our contact details are:

FILTR
57 Joo Chiat Place
Singapore
Email: hello@filtrsupply.com

For any questions about these Terms of Service, your order, or our products, please contact us at hello@filtrsupply.com.

2. Eligibility and Account Use

By using our website or placing an order, you confirm that you are legally able to enter into a binding agreement.

You may be required to provide certain information when placing an order, including your name, email address, billing address, shipping address, contact number, and payment information.

You agree that all information provided to us is accurate, complete, and up to date. You are responsible for maintaining the confidentiality of any account details and for all activity carried out under your account.

We reserve the right to refuse service, suspend accounts, cancel orders, or restrict access to our website if we believe there has been misuse, fraud, inaccurate information, or a breach of these Terms.

3. Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, colours, prices, sizes, availability, and other details shown on our website are accurate.

However, actual product colours, textures, packaging, and appearance may vary slightly due to screen settings, lighting, photography, product updates, or supplier changes.

All products are subject to availability. We reserve the right to limit quantities, discontinue products, update product information, or remove products from our website at any time without prior notice.

We do not guarantee that all products shown online will be available in our physical store, and store availability may differ from online availability.

4. Orders and Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

An order is only accepted once we have processed your payment and sent you an order confirmation. We reserve the right to accept, decline, cancel, or amend any order at our discretion, including in cases of product unavailability, pricing errors, suspected fraud, or incorrect customer information.

Please review your order carefully before submitting it. Once an order has been confirmed, we may not be able to make changes or cancellations.

If we need to cancel or amend your order, we will contact you using the email address or contact details provided at checkout.

5. Pricing and Payment

All prices shown on our website are in Singapore Dollars, unless otherwise stated.

Prices, promotions, discounts, and product availability may change without prior notice. The price charged will be the price displayed at the time your order is placed, subject to correction in the event of any obvious pricing error.

Prices displayed online may differ from prices or promotions available in our physical store, at events, pop-ups, or through other sales channels.

You agree to provide accurate and valid payment information. By submitting payment information, you confirm that you are authorised to use the selected payment method.

6. Shipping, Delivery and Store Pickup

Delivery timelines shown on our website are estimates only and are not guaranteed.

We are not responsible for delays caused by courier services, customs clearance, incorrect delivery information, failed delivery attempts, weather conditions, public holidays, or any circumstances outside our control.

Once an order has been handed over to the courier or delivery partner, risk of loss or damage may pass to the customer, subject to applicable law.

For store pickup orders, customers should wait for our pickup confirmation before visiting the store to collect their order.

7. Returns, Exchanges and Refunds

Returns, exchanges, and refunds are handled in accordance with our Refund Policy.

Please review our Refund Policy before placing an order.

Certain items may not be eligible for return or exchange, including but not limited to sale items, used items, opened items, personalised items, hygiene-sensitive products, or items that are damaged due to misuse.

We reserve the right to reject return or exchange requests that do not meet our policy requirements.

8. Promotions, Discount Codes and Gift Cards

Promotions, discount codes, vouchers, and gift cards may be subject to additional terms and conditions.

Unless otherwise stated, promotions cannot be combined with other discounts, exchanged for cash, applied retrospectively, or used after expiry.

We reserve the right to amend, suspend, or cancel any promotion at any time without prior notice.

9. Intellectual Property

All content on our website, including but not limited to text, images, graphics, logos, product photography, videos, layout, branding, and design elements, is owned by or licensed to FILTR, unless otherwise stated.

You may not copy, reproduce, distribute, modify, publish, display, sell, or use any content from our website for commercial purposes without our prior written consent.

All third-party brand names, trademarks, logos, and product names remain the property of their respective owners.

10. Third-Party Links and Services

Our website may contain links to third-party websites, platforms, payment providers, delivery providers, apps, or tools.

We are not responsible for the content, accuracy, policies, availability, or practices of any third-party websites or services. Your use of third-party services is at your own risk and may be subject to their own terms and policies.

11. Shopify

Our online store is powered by Shopify, which helps us provide our e-commerce services.

Any purchases made through our store are made directly with FILTR. Shopify is not responsible for the products sold by FILTR, order fulfilment, customer service, or any issue arising from your purchase from us.

12. Privacy

Your use of our website and services is also governed by our Privacy Policy.

By using our website, placing an order, or submitting personal information to us, you acknowledge that your personal information may be collected, used, stored, and processed in accordance with our Privacy Policy.

13. Customer Feedback, Reviews and User Content

If you submit feedback, reviews, suggestions, photos, comments, or other content to us, you grant FILTR permission to use, reproduce, publish, display, and share such content for business, marketing, service improvement, and promotional purposes.

You confirm that any content you provide does not infringe the rights of any third party and does not contain unlawful, abusive, misleading, defamatory, or harmful material.

We reserve the right to edit, remove, or refuse to publish any customer content at our discretion.

14. Errors and Inaccuracies

Occasionally, our website may contain errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, availability, or other information.

We reserve the right to correct any errors, update information, cancel orders, or amend order details if any information on our website is inaccurate, including after an order has been submitted.

15. Prohibited Uses

You agree not to use our website or services for any unlawful, fraudulent, harmful, abusive, or unauthorised purpose.

You must not:

• Violate any applicable laws or regulations;
• Infringe upon our intellectual property rights or the rights of others;
• Submit false, misleading, or inaccurate information;
• Upload or transmit viruses, malware, or harmful code;
• Attempt to interfere with the security or operation of our website;
• Scrape, copy, extract, or reproduce website content without permission;
• Use our website for spam, phishing, fraud, or unauthorised commercial activity;
• Harass, abuse, threaten, defame, or harm any person or business.

We reserve the right to restrict or terminate access to our website or services if we believe these Terms have been violated.

16. Disclaimer of Warranties

Our website, services, and products are provided on an “as is” and “as available” basis, unless otherwise expressly stated.

We do not guarantee that our website will always be available, uninterrupted, secure, or free from errors.

To the fullest extent permitted by law, we disclaim all warranties, express or implied, relating to our website, services, and products, except where such warranties cannot be excluded under applicable law.

17. Limitation of Liability

To the fullest extent permitted by law, FILTR shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, loss of revenue, loss of data, or business interruption, arising from your use of our website, services, or products.

Nothing in these Terms is intended to exclude or limit any liability that cannot be excluded or limited under applicable law.

18. Indemnity

You agree to indemnify and hold harmless FILTR, our team, partners, service providers, and affiliates from any claims, losses, damages, liabilities, costs, or expenses arising from your breach of these Terms, your misuse of our website or services, or your violation of any law or third-party rights.

19. Termination

We may suspend or terminate your access to our website or services at any time if we believe you have breached these Terms or misused our services.

Any obligations or rights that by their nature should continue after termination will remain in effect.

20. Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Singapore.

Any disputes arising from these Terms, your use of our website, or purchases made from FILTR shall be subject to the jurisdiction of the courts of Singapore.

21. Changes to These Terms

We may update, change, or replace any part of these Terms of Service from time to time by posting the updated version on our website.

It is your responsibility to review these Terms periodically. Your continued use of our website or services after any changes are posted constitutes acceptance of the updated Terms.

22. Contact Information

Questions about these Terms of Service should be sent to:

FILTR
57 Joo Chiat Place
Singapore
Email: hello@filtrsupply.com